Returns & exchanges

 

Every Dori piece begins as someone else's sari, so no two arrive quite the same. A slight shift in weave, a variation in colour, a mark where the fabric once folded, these aren't flaws. They're what's left of the piece's first life, carried into its second.

We inspect every garment with care before it reaches you. Here's how returns work.

 

Sizing & pre-purchase assistance

 

Because each piece is cut from a single, one-of-a-kind textile, we can't always offer a straight exchange for size, so it's worth getting this right the first time.

To ensure the right fit:

• Measure yourself accurately before placing an order
• Refer to the size guide provided under each product

 

For personalised assistance:

• Email: support@thedori.sg
• Phone: +65 9051 0513

Eligibility for returns (exceptions only)

Returns will only be considered under the following circumstances:

• Visible hole
• Prominent stain
• Major stitching defect
• Incorrect item received
• Damage in transit
• Any error on our part

If your piece falls into one of these, tell us within 48 hours of delivery. Email support@thedori.sg or call +65 9051 0513 with your order number and a few photos, and we'll take it from there.

Ineligible for return

• Loose threads or minor irregularities
• A natural result of working with upcycled saris
• Part of the garment's unique character
• Sizing issues
• Change of mind

Approved cases receive store credit or an exchange. We don't offer monetary refunds.